Terms of Service

These Terms of Service govern your use of cleaning services provided by City Clean Team ("we," "us," or "our") to residential clients in the Denver, CO metropolitan area.

Services and scope

We provide residential cleaning services as agreed at the time of booking. The scope of each visit — rooms included, service type, and any special requests — is confirmed in writing before service begins. We do not provide commercial, office, or medical-facility cleaning.

Booking and authorization holds

When you schedule a cleaning, we place an authorization hold on your payment method for the agreed amount. No funds are transferred at the time of booking. The hold is released or converted to a charge only after you have approved the completed work, or after 24 hours if we do not hear from you. By booking, you authorize us to place this hold.

Pricing and payment

All prices are quoted flat — not hourly — and confirmed in writing before service. The quoted price is what you pay, even if the visit runs longer than expected. Payment is processed after the clean is approved. We accept major credit and debit cards.

Cancellation and lockout fees

Cancellations or reschedules with less than 24 hours' notice are subject to a $50 fee. If our team arrives and cannot access the property, a $50 lockout fee applies. These fees exist because our cleaners have reserved that time and cannot fill the slot on short notice. Full details are on our Cancellation Policy page.

Satisfaction guarantee

If you are not satisfied with any part of a cleaning, contact us within 24 hours and we will send a cleaner back to address those areas at no charge. Our guarantee covers the quality of work performed; it does not cover pre-existing conditions, areas you asked us not to clean, or concerns raised more than 24 hours after service. Full details on our Quality Guarantee page.

Damage claims

If an item in your home is damaged during a cleaning, report it to us within 48 hours. We carry general liability insurance and will work to resolve documented damage claims. We are not liable for pre-existing damage, normal wear and tear, or damage to fragile, improperly mounted, or extraordinarily high-value items except where caused by our direct negligence.

Limitation of liability

Except as prohibited by applicable law, our total liability for any claim arising from a specific service visit is limited to the amount paid for that visit. We are not liable for indirect, incidental, or consequential damages.

Nothing in these Terms limits our liability for gross negligence or intentional misconduct, or your rights under the Colorado Consumer Protection Act or other applicable law that cannot be waived by contract.

Contact

Questions about these Terms? Reach us at info@citycleanteam.com or (720) 996-2427.