Refund Policy

We want every client to feel like their cleaning was worth what they paid. Here's how refunds work.

Our approach

Our first priority is to fix the problem, not just refund it. If something wasn't cleaned to your expectations, we'll send a cleaner back to correct it at no charge, or offer a credit toward a future visit. This resolves the vast majority of concerns.

When a refund may apply

• A re-clean isn't possible or practical for your situation
• A significant part of the scheduled service wasn't completed
• There was a billing error on our end, such as a double charge or incorrect amount

When a refund typically won't apply

• We've already offered a free re-clean or credit that reasonably resolves the issue
• The concern was raised more than 24 hours after the service
• The area was outside the agreed scope of the cleaning, or we couldn't access it
• The dissatisfaction is based on pre-existing damage, wear, or conditions unrelated to our team's work

Billing errors

If you notice a charge that looks wrong, reach out right away. Billing mistakes are refunded in full once confirmed, no questions asked.

How to request one

Email or call within 24 hours of your service with your name, appointment date, and a description of the issue. We respond to every refund request within one business day.