Cancellation & Reschedule Policy

We know plans change. Here's how we handle cancellations and reschedules so it's fair for you and for our cleaning teams, who plan their schedules around your booking.

Free changes

Cancel or reschedule at no charge with at least 24 hours' notice before your scheduled appointment.

Late cancellations and reschedules

Changes made less than 24 hours before your scheduled cleaning are subject to a $50 fee. Your cleaner has already reserved that time and can't fill the slot on short notice.

Lockouts and access issues

If your cleaner arrives at the scheduled time and can't get into your home, or the property isn't safe to work in — unsecured pets, hazardous materials, unsafe conditions — a $50 lockout fee applies. To avoid this, make sure we have clear entry instructions (key, code, or lockbox) and that the home is ready when our team arrives.

Recurring plans

On a weekly, biweekly, or monthly schedule and need to skip a visit? Give us 24 hours' notice and we'll pick back up on your next scheduled date. No fee for skipped visits when notice is given in time.

How to make changes

Call or email as early as you can. The sooner we know, the easier it is to adjust your cleaner's schedule and avoid any fees.