Privacy Policy

Effective Date: 17 August 2026   Last Updated: 25 August 2026

City Clean Team ("we," "us," or "our") provides residential cleaning services in Colorado. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have. It applies to our website at citycleanteam.com, our booking and scheduling tools, our phone and text communications, and the services we provide in your home.

By using our website or booking our services, you agree to this Privacy Policy.

1. Information We Collect

Information you give us directly

• Name, service address, billing address, email address, and phone number
• Home access details you choose to share (entry codes, lockbox codes, key arrangements, alarm codes, gate codes)
• Details about your home relevant to service (square footage, number of rooms and bathrooms, pets, flooring types, areas to skip)
• Special instructions and preferences (products to avoid, allergies you disclose, cleaning priorities)
• Payment information, including credit or debit card details and billing history
• Communications with us, including emails, text messages, voicemails, contact form submissions, and reviews or feedback
• Employment application information, if you apply to work with us

Information collected automatically

• IP address, browser type, device type, operating system, and general location
• Pages visited, links clicked, time spent on pages, and referring website
• Cookies and similar technologies (see Section 6)

Information from third parties

• Booking, scheduling, and payment platforms we use to run the business
• Lead sources and directories through which you may have requested a quote
• Review platforms where you leave feedback about our services
• Background check providers, for employment applicants only

Photographs

We may take before-and-after photographs of cleaned areas for quality control, training, dispute resolution, and marketing. Our staff are instructed to photograph only the areas serviced and to avoid capturing personal items, documents, or people. We will not use identifiable images of your home in marketing without your permission.

2. How We Use Your Information

We use personal information to:

• Provide quotes, schedule appointments, and perform cleaning services
• Access your home as you have authorized
• Process payments, issue invoices and receipts, and collect unpaid balances
• Communicate with you about appointments, arrival windows, cancellations, service changes, and follow-up
• Respond to questions, complaints, and service issues
• Assign, route, and supervise our cleaning staff and contractors
• Maintain records for quality control, training, insurance, and dispute resolution
• Send promotions, newsletters, and service reminders (you can opt out at any time)
• Operate, maintain, and improve our website and booking process
• Comply with law, enforce our terms, and protect our rights and safety

3. Text Messages and Phone Calls

If you provide a mobile number, you consent to receive calls and text messages from us about scheduling, arrival times, service updates, and billing. Message and data rates may apply. Message frequency varies.

Reply STOP to any text to opt out of text messages, or HELP for assistance. Opting out of marketing texts does not stop transactional messages necessary to deliver service you have booked.

We do not sell, rent, or share mobile phone numbers or text-message consent with third parties or affiliates for their marketing purposes.

Calls may be recorded or monitored for quality and training purposes where permitted by law. Where notice is required, we will provide it at the start of the call.

4. How We Share Information

We share personal information only as described below.

Our cleaning staff and contractors. Cleaners assigned to your home receive your name, address, access instructions, and service notes.

Service providers. Companies that support our operations, including scheduling and CRM software, payment processors, accounting and bookkeeping services, communication and text-messaging platforms, website hosting, and analytics providers. They may use your information only to perform services for us.

Payment processors. Card payments are handled by third-party processors. We do not store full card numbers on our own systems.

Advertising and analytics partners. When you visit our website, tracking technologies from Google and Meta may collect your device identifiers, IP address, and browsing activity on our site and transmit it to those companies. This lets us measure our advertising and show ads to people who have visited our site. See Section 6 for the specific tools and how to opt out.

Professional advisors. Attorneys, accountants, and insurers, as needed.

Legal and safety. When required by law, subpoena, or legal process, or when we believe disclosure is necessary to investigate suspected fraud, protect our rights or property, or protect the safety of any person.

Business transfers. If we sell, merge, or transfer all or part of our business, customer information may be transferred as part of that transaction.

We do not sell your personal information for money. However, our use of advertising cookies and pixels may be considered "targeted advertising" — and in some cases a "sale" — under Colorado law, because information about your visit is shared with advertising platforms. You can opt out at any time using the methods described in Section 6.

We do not currently provide customer contact details or service history to advertising platforms for audience matching. If that changes, we will update this policy and provide an opt-out before doing so.

5. Home Access Information

Access codes, keys, and entry instructions are treated as confidential. We limit this information to the staff and management who need it to perform your service. When you cancel service or ask us to remove your access credentials, we take reasonable steps to delete them from our active systems, though copies may persist in backups or archived records for a period of time. If you provide a physical key, we store it securely and will return or destroy it on request. As a precaution, we recommend you change any code you have shared with us after service ends.

6. Cookies and Analytics

Our website uses cookies, pixels, tags, and similar technologies to keep the site functioning, remember your preferences, understand how visitors use the site, and measure and target our advertising.

Tools we use

• Google Analytics 4 — Google: Measures site traffic, pages viewed, and how visitors find us
• Google Tag Manager — Google: Manages and deploys the tags and pixels listed here
• Google Ads conversion tracking and remarketing — Google: Measures which ads lead to bookings and shows our ads to past visitors
• Microsoft Clarity — Microsoft: Records session replays and heatmaps of how visitors interact with pages
• Meta Pixel — Meta (Facebook, Instagram): Measures ad performance and shows our ads to past visitors

Session recording. Microsoft Clarity records your interactions with our website — mouse movements, clicks, scrolls, and pages viewed — and replays them as a video-like session so we can find usability problems. Microsoft states that Clarity masks text entered into form fields by default, but we cannot guarantee the behavior of a third-party tool. Please avoid entering sensitive information into any field not required for booking.

Your choices

• Universal opt-out. Where technically supported by our website, we treat the Global Privacy Control (GPC) and similar browser-level signals as an opt-out of targeted advertising.
• Browser settings. You can block or delete cookies through your browser. Blocking cookies may affect how parts of our site work.
• Google. Opt out of Google Analytics at tools.google.com/dlpage/gaoptout, and manage ad personalization at myadcenter.google.com.
• Meta. Manage ad preferences in your Facebook or Instagram account settings.
• Microsoft Clarity. Opt out at clarity.microsoft.com/terms.
• Industry tools. optout.aboutads.info and youradchoices.com offer cross-provider opt-outs.

Our website does not respond to browser "Do Not Track" signals, which are not standardized. We do respond to GPC as described above.

7. Data Retention

We keep personal information for as long as we consider it necessary to provide services, maintain business and tax records, resolve disputes, and comply with legal obligations. Retention periods vary by record type and by the reason we hold the information. Home access credentials are generally removed from active systems when service ends or upon request, subject to the limitations described in Section 5. Information may remain in backups, archives, or transaction logs after deletion from our active systems.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information, including limiting access to staff who need it, requiring confidentiality agreements from employees and contractors, and using reputable third-party platforms for payment and data storage. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on where you live and the volume of data we handle, you may have the right to:

• Know and access the personal information we hold about you
• Correct inaccurate personal information
• Delete personal information we have collected about you
• Obtain a portable copy of your data in a usable format
• Opt out of the sale of your personal information, targeted advertising, and certain profiling — see Section 6 for how
• Opt out of marketing emails and text messages at any time

To exercise any of these rights, contact us using the information in Section 13. We will ask for enough information to reasonably verify your identity before responding, and we may decline to act on a request we cannot verify. We generally do not charge a fee, but we reserve the right to charge a reasonable fee or decline requests that are excessive, repetitive, or manifestly unfounded. We aim to respond within 45 days and may extend that period where reasonably necessary.

Some rights are subject to exceptions. We may retain information we are required to keep by law, that we need to complete a transaction or collect a balance owed, or that we need to exercise or defend legal claims.

Authorized agents. You may use an authorized agent to submit a request on your behalf. We may require proof of the agent's authority.

Appeals. If we decline your request, you may appeal by contacting us at info@citycleanteam.com with the subject line "Privacy Appeal." We will aim to respond in writing within 45 days. If your appeal is denied, you may contact the Colorado Attorney General's office at coag.gov.

No discrimination. We will not deny you service, charge you a different price, or provide a lower quality of service because you exercised a privacy right.

10. Children's Privacy

Our services and website are directed to adults. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it. If you believe a child has provided us information, contact us at info@citycleanteam.com.

11. Third-Party Websites

Our website may link to third-party sites, including booking platforms, payment pages, and review sites. We are not responsible for their privacy practices. Please review their policies before providing information.

12. Changes to This Policy

We may update this Privacy Policy at any time. When we do, we will revise the "Last Updated" date above and post the current version on our website. We encourage you to review it periodically. Your continued use of our website or services after an update means you accept the revised policy.

This Privacy Policy is a description of our practices. It is not a contract and does not create rights beyond those provided by applicable law.

13. Contact Us

Questions, requests, or complaints about this Privacy Policy:

City Clean Team
7111 W Alameda Ave Ste J #4202, Lakewood, CO 80226
Email: info@citycleanteam.com
Phone: +1 720 996 2427