Quality Guarantee

At City Clean Team, we want you to feel good about every visit. If something doesn't meet that bar, we'll make it right.

How it works

If you're not satisfied with any part of your cleaning, contact us within 24 hours of your service and let us know which areas were missed or fell short. We'll send a cleaner back to fix those specific areas at no additional charge.

What we offer

• Free re-clean. Our first response is always to send someone back to correct the issue. Fastest and most reliable way to fix a problem.
• Service credit. If a re-visit isn't practical — scheduling doesn't line up — we'll issue a credit toward your next cleaning.
• Refunds. Considered case-by-case and not automatic. In most cases a re-clean or credit resolves the issue fully, so we ask that you give us the chance to fix it first.

What this doesn't cover

Our guarantee applies to the quality of the work performed. It doesn't cover:

• Areas you asked us not to clean, or that we couldn't safely access
• Pre-existing stains, damage, or wear and tear
• Clutter or heavy buildup that limits what a cleaner can reasonably do in a standard visit
• Pest issues or hazardous conditions in the home
• Requests made more than 24 hours after service

Damage to your home

This is separate from the quality guarantee. If something in your home is damaged during a clean, report it within 48 hours and we'll handle it through our insurance. See our Terms of Service for details.

Same cleaner, consistent standards

Where possible we send the same cleaner to your home each visit, so we build consistency and catch small issues before they become big ones. If you're ever unhappy, just tell us. We'd rather fix it than lose you as a client.